Return
After you have received an item, you have 3 days to return it. To ensure that this process is quick and seamless, please note the following:
You can write to our customer support at sales@goecosafe.com or 8870028676
You are requested to share a few images of the received product before initiating the reverse pickup.
All orders that are approved for return will be picked up from the original address provided at the time of Delivery. No change of address can be accommodated during the pick-up of products.
Conditions for Return:
Your right to return the product(s) shall apply exclusively to the products that are returned in the same condition in which you received them.
No refund will be made if
- the product has been used
- for products that are not in the same condition as when the products were delivered
- if they have been damaged/ tampered.
- If the security seal is broken
You are requested to return the products along with all their original packaging along with security seal unbroken. In any case, you must send the product to be returned together with the receipt/ invoice that was received when the product was delivered.
Warranty
In case of any manufacturing defect within the warranty period of 3 months, the product can be exchanged with the same product and the same size.
We will not be able to provide a color or style change at this time of return or exchange.
Ecosafe has the right to decide whether the product has been damaged or used.