Refund Policy
Amount will be refunded after the product is verified by the seller (manufacturing defects / wrong product received /wrong size received/used one) and it will be done within 5-7 working days once we receive the product and the amount will be refunded through the same mode as the customer has done the payment.
Note:
- If customer wants to return their product, the request should be raised within 3 days from the date they receive the product.
- No Shipping charges will be refund.
- No coupon code will be re-valid.
Refund of purchase price
All refunds are processed back to the customer’s original mode of payment. For Cash on Delivery orders, the refund will be made once the customer provides their bank details.
Please note refunds will be processed only after the product is received at our warehouse & all quality checks are completed.
For every mode of payment, it will take 5-7 working days to process the refund. The refund process will start once we receive the product in our warehouse.
Refunds will be processed only for the amount paid by the customer during the transaction.
The amount availed as discount via coupon code or any form of discounting will not be refunded.
No re-validation of the coupon code will be possible in case of a return/refund
Bank details should be shared from the registered email ID or while placing the return request directly on the website or mailing at sales@goecosafe.com or what’s app 8870028676
Refund of Prepaid Orders
All refunds will be processed to the source account that was used during the time of purchase in case of Prepaid Orders. It will take 5-7 working days.
We do not accommodate any change of payment method in case of Prepaid Orders
Please note that the shipping charge is non-refundable during the reversal of payment.
Refund of Cash on Delivery (COD) Orders
For COD orders, customers need to provide their account details during the time of placing a return request on the website or mailing at sales@goecosafe.com or what’s app 8870028676 and it will take 5-7 working days.
No request for change in account details will be accepted once the details are shared
Bank details should be shared from the registered Email .
Please note that the shipping charges and COD charges are non-refundable.
For Cash of Delivery orders refunds, the refund value will only be of the article returned, and not the additional shipping charge that was levied during purchase.
Once your request for refund has been approved, you will get a confirmation on e-mail & our customer care team will contact you for transferring the amount back to your given account details in case of COD orders.
Return & Replacement for discounted merchandise
There will be no return or replacement given for any discounted merchandise
Only size replacement can be availed if a request is raised to Customer Care within the first 3 days of purchase on the account of stock availability.
Ecosafe has the right to cancel an order on account of non-availability, quality check, and any unforeseeable factor related to goods.
In case of order cancellation, the customer will be informed via email.
You are requested to share a Video of the parcel in the state it was received and explicitly captures the complete process of unboxing with the product and original tags intact, also, highlighting the nature of the issue